HOW IT WORKS
When a user presses one of the buttons on the Awe app, such as the Emergency or Community Reporting button, an event is triggered and sent to the command center. The event contains the user's location, which is determined through geolocation technology, and any additional information provided by the user when submitting the event. Trained operators at the command center receive the event and evaluate the situation to determine the appropriate response. This may involve dispatching emergency services like police, fire, or ambulance, or sending community responders such as community police or security personnel to assist. The Awe app's quick and efficient reporting system helps ensure that citizens can get the help they need in emergency situations, leading to faster response times and better outcomes.
The Awe app leverages a location-based system to dispatch the nearest available responder to the event, which helps to ensure a prompt and efficient response. Additionally, the app sends push notifications to the citizen to provide updates on the status of their event. These notifications may include information on when a responder has been dispatched, when they are en route to the scene, and when they have arrived at the scene. By keeping citizens informed throughout the process, the app helps to alleviate anxiety and provide reassurance that help is on the way.
OPERATOR RECEIVES THE EVENT
OPERATOR OPENS THE EVENT
OPERATOR ASSIGNS THE CLOSEST AVAILABLE RESPONDER
SEE YOUR RESOURCES ON A MAP
CUSTOMISED REPORTING
OTHER FUNCTIONS
CUSTOMISATION
To meet the unique needs of each community, the Awe app allows for customization of the Community Button
The Community Button on the Awe app can be customized by communities to add and prioritize reporting options that are specific to their needs. For instance, users can report issues related to public transportation or waste management, among other concerns. Customization of the Community Button allows users to tailor the app to their community's specific concerns, making it a more effective tool for promoting accountability and addressing community issues. Furthermore, the ability to customize the Community Button can encourage greater engagement and participation among community members, as they feel more invested in the app and its potential to create a positive impact on their lives.
MY MESSAGES
From the MENU, “ My Messages” uses Push Notifications that allow users to receive updates and alerts in real time.
Push Notifications refer to alerts or messages that are sent directly to a user's device, even when they are not actively using the app. These notifications can be personalized to provide information about specific events, such as emergencies or power outages, or to offer updates on group activities or important news. The significance of My Messages and Push Notifications lies in their ability to keep users connected and informed. In emergency situations, where timely communication and updates can have a significant impact on the outcome, these features can be especially useful. By offering an immediate and direct communication channel, these features can help users stay informed and safe, while also promoting greater collaboration and cooperation within communities and groups.
SURVEYS
The Surveys feature on Awe is a tool that allows users to Participate in custom surveys to specific groups of users or to all users of the app. The surveys can be used to gather information on various topics, such as feedback on government services, community concerns, or opinions on public policies.
The Surveys feature on the Awe app offers numerous benefits, including the ability to efficiently gather data and opinions from a large number of users. The collected data can then be analyzed and used to improve service delivery or make informed decisions. Additionally, the Surveys feature can help identify trends or issues that require further attention. By providing a platform for users to express their views and opinions, the feature can also promote engagement and involvement in their communities. Users who participate in surveys can feel a sense of ownership and contribution to the decision-making process. Overall, the Surveys feature on Awe is an effective tool for collecting insights, improving service delivery, and promoting community engagement.
